Lovelle aims to provide satisfactory service to all our customers. Hence, we do accept exchange if the conditions are met.
Can I return your item?
- Yes, you can for instock items only. All exchanges must be made within 7 working days upon receipt of your order.
- To be eligible for an exchange or return, all items returned must be in the original condition, unwashed and packed in the clear bag sent.
- Orders placed using store credit could not be returned.
- All accessories are not eligible for an exchange.
- All out of stocks items cannot be exchanged or refunded.
- Sales or promotional items cannot be exchanged or returned. Return or exchange is only applicable to regular price item.
- We reserved the rights to refuse the exchange should the above conditions are not met.
- No exchange is applicable for pre-order/back order items.
How do I return an item?
- Indicate your name and order number on the returned package that you will send to us
- Send your parcel back to us using delivery with tracking number* provided
- Returned address: My Mailbox 883965 Singapore 919191
- All return item will be processed within 14 working days from the date we have received the parcel
*We strongly encourage that your return mail is sent by delivery with tracking number provided as we will not be liable for any lost mail using non-traceable mailing options.
How will I receive my refund?
- We will refund the item amount equivalent to the purchase price of the item (s) returned.
- Cash refund is not applicable. We will reimburse as credit voucher and will be issued to your account.
- All postage fee incurred will not be refunded.
Do I need to pay to return my items?
- There is no service fee charge for the return parcel.
- The only fee charged is the re-delivery fee incurred. We will deduct S$3.90 from the credit voucher.
- All exchange items will be sent back to you back registered mail.